Effective Date: June 30, 2025

At Mi Shoppe, we value your satisfaction. However, due to the nature of our products (cosmetics and personal care), we follow strict hygiene and safety guidelines for returns and refunds.

🔁 Can I Return an Item?

We only accept returns or exchanges under the following conditions:

  • You received the wrong item

  • The item was damaged or defective upon arrival

❌ We do not accept returns for:

  • Change of mind

  • Opened or used products

  • Items damaged due to improper handling after delivery

📦 Return Conditions

To be eligible for a return:

  • Request must be made within 48 hours of receiving your order

  • Item must be unused, in original packaging, and with complete labels/seals intact

  • Include photo/video proof of the issue

💸 Refund Options

If your return is approved, you may choose:

  • A replacement item (if stock is available)

  • A store credit for your next purchase

  • A full refund (if we’re unable to replace)

Refunds will be processed within 7 working days after inspection and approval.

🚚 Who Pays for Return Shipping?

  • If the error was on our part (wrong item, damaged), we will shoulder the return shipping cost.

  • For any other reason, the buyer will cover the return shipping.